Résumé IT helpdesk advisor expérimenté dans un service helpdesk travaillant pour des organisations multi-nationales. Experience prfessionnelle IP Globalnet : Technical Support Advisor - Brussels- Belgium, 09/11/2009 – 28/02/2010 Ferrero : Technical Support Advisor - Brussels- Belgium, 04/12/2008 – 31/08/2019 Cat : Technical Support Advisor - Charleroi- Belgium, 18/02/2008 – 01/12/2008 Base : Technical Support Advisor - Anvers- Belgium, 27/09/2007 – 30/11/2007 Techcity Solution : Technical Support Advisor - Brussels- Belgium, 29/01/2007 – 30/03/2007 Brutélé : Technical Support Advisor - Brussels- Belgium, 18/01/2005 – 23/11/2006 COLT : Technical Support Advisor - Dublin-Ireland, 13/10/2003 –13/10/2004 IP Globalnet : Technical Support Advisor - Brussels- Belgium, 25/10/2001 – 15/05/2002 Belgacom : Technical Support Advisor - Brussels- Belgium, 15/12/2000 – 01/03/2001 Belgium Explorer : Technical Support Advisor - Brussels- Belgium, 01/05/1999 – 27/07/1999 Horeca (Restauration et hôtel) : travaux pendant plusieurs années dans différents restaurants, hôtels et traiteurs en Belgique - Belgium - 1998 - 20.. Etude et Formation 09/02 – 12/03 ISFCE: Data processing 09/00 – 12/01 ULB: Histore 09/99 – 06/00 ESI: Data processing 09/98 – 06/99 HEBB: Publicité 06/98 – 06/98 High school diploma 09/94 – 06/98 Lycée La retraite du Sacré-Coeur: Economie / langue 09/91 – 06/94 Athénée Adolphe Max: Latin / economie Connaissance Hardware / software, server installation and maintenance, Windows/Mac, Office applications, Lan/routers, network topology configuration, active directory, network installation, firewall, physical network components, wireless networks, tcp/ip, network protocols, perepherials, virus protection, Sap, Remedy, Peregrine, mainframe, telecommunication: voip/gsm/sms, …