Having more than 14 years of professional experience working with different teams, levels of support, I have a solid foundation of delivering quality work and excellent customer service. This is reinforced by continuous learning of Programs managing, passing the Certified ITIL V3 in June 2009, contributing to the workshops certification CMMI 3, and by reaping global recognitions for Innovation, Leadership, Service Excellence, and Customer Service. Overall, my core competency is on IT Service Delivery, Process Improvement and Compliance, Project Management, End-User and Client Interaction and Support.