With a weekly average of 500 tickets resolved in Zendesk CRM! Good day! I'm Btihaj, a freelancing Moroccan that adores any job that enables me to help people. Because of this, I always treat my profession as a customer service representative with love and attention. I graduated with a B.A. in #Law studies, additionally, I own a qualification in #Digital Marketing. When it comes to subjects that interest me, I have good listening skills and can pick things up quickly. When I see content clients and consumers, I feel satisfied. In order to be the BEST customer service agent/representative a client could have on their team, I make every effort. I have a strong work ethic and a strong drive to learn new things and advance my knowledge in order to work in the customer service industry. In my more than a year of prior experience with e-commerce businesses, I've honed a high level of emotional intelligence and other soft skills required to deal with difficult customers using a variety of tools, including #Slack, #Skype for team communication, #Shopify for canceling, editing, resending, or refunding customers, and #Zendesk, #Freshdesk as a customer service agent answering tickets. * I will strive to create lasting relationships with your consumers by providing them with enjoyable and memorable experiences. * You may anticipate up to 500 tickets being resolved by the end of the week, giving your consumers quick service. "Within 24 hours, your customer will receive a response" * An honest representative for confidential information, such as customer or business information. #customer_service work, like customer emails, #order_fulfillment, #tracking orders, #inbound emails, #answering product questions, #googlesheets, #live_chat, and #chat_support using #Zendesk CRM & #Freshdesk CRM.