Ingénieur support IT sur place en France

Pour le besoin de l'un de nos clients en France Paris contrat longue durée une année on cherche 3 ingénieurs support sur site . Le candidat doit être en France obligatoire ou à la possibilité de se déplace en France avec permis de travail pas de sponsoring.

Salaire 2400 euro tout inclus après taxe.

Minimum 5 years' experience.
Level 2 on-site support engineers.

JOB DESCRIPTION - Indicative job description for VIP: VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV)

Responsibilities & Skills:

· Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.

· The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.

· Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.

· Must have extensive VIP & Executives level support experience

· Responding to customer questions regarding operation and malfunctions.

· Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

· Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.

· Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android)

· BAU, face to face IT hardware & software support experience

· Excellent client facing experience

· Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support

· Responds to customer questions regarding operation and malfunctions.

· Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.